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Error Codes

Here you will find all of the error codes our API will produce and a way to fix it.

Virtual Servers​

virtual-server-invalid-powerstate​

You have provided no or an invalid powerstate with your request. You can choose from the following states:

  • start
  • stop
  • restart
  • reset
  • shutdown

virtual-server-not-found​

You have provided an ID of a virtual server which does not exist or associated with your account. Check if your provided virtual server ID.

virtual-server-cannot-downgrade​

You can not downgrade a virtual server. You have specified an plan ID which has lower specifications than your virtual server.

virtual-server-invalid-type​

You have provided an invalid virtual server type. The following virtual server types are available:

  • performance
  • standard

virtual-server-unavailable​

The node your virtual server is hosted on is currently unavailable. This could be due to maintenance or a node failure. Please contact our support team for more information.

virtual-server-no-ips​

You have no IP addresses available to assign to your virtual server. Please contact our support team for more information.

virtual-server-max-reached​

You have reached the maximum amount of virtual server you can create. Please contact our support team to increase this limit for you.

Tickets​

ticket-not-found​

The ticket ID you have given does not exist or associated with your account. Check your ticket ID.

ticket-invalid-action​

You have provided no or an invalid ticket action. You can choose from the following actions:

  • close

ticket-message-required​

You have not provided a message. Please add a message to your request.

ticket-subject-required​

You have not provided a subject. Please add a subject to your request.

Payment Methods​

payment-method-does-not-exist​

You have provided an payment method which does not exist or is associated with your account. Check your payment method ID.

payment-method-default​

You have provided an payment method which is already the default. Choose another payment method to set as default.

payment-method-unpaid-invoices​

You cannot remove a payment method when there are unpaid invoices associated with your account. You can still add another payment method and set it as default.

payment-method-delete-default​

You cannot delete an payment method which is set as default. Please set another payment method as default and try again.

Suspended​

suspended-overdue-invoices​

Your account is currently suspended due to unpaid invoices. Please pay your invoices to continue using our services.

Teams​

not-team-member​

You are not a member of the team you are trying to access. Please contact the team owner to get access.

missing-permission-team​

You do not have permissions to perform this action on this team. Please contact the team owner to get access.

teams-remove-owner​

You cannot remove the owner of a team. Please transfer ownership to another member and try again.

teams-remove-not-member​

You cannot remove a member which is not a member of the team.

API​

missing-permission-api​

Your API key does not have permissions to perform this action. Please update the permissions of your API key.

too-many-requests​

You have made too many requests. Please wait a bit before trying again.

Network​

network-ip-not-found​

The IP address you have given does not exist or is not associated with your account. Check your IP address.

Payment​

payment-method-does-not-exist​

The payment method you have given does not exist.

payment-method-default​

The payment method you have given is already the default. Choose another payment method to set as default.

payment-method-delete-default​

You cannot delete an payment method which is set as default. Please set another payment method as default and try again.